Privacy Policy

Benchu group takes the protection of the personal information you entrust to us very seriously. In accordance with the personal data protection laws of each country and the Privacy Policy, we make every effort to maintain the security and integrity of your personal information in a confidential manner.

Access to the Benchu group website is generally not required to provide your personal data. However, we remind you that failure to accept the Benchu group Privacy Policy may limit certain features of our website. Personal data, such as names, addresses or email addresses, are always provided on a voluntary basis when possible.

Except as disclosed in this statement, these data will not be passed on to third parties without your express permission.

Collection of Personal Information

In order to provide you with Benchu group services, we will require you to provide personal data based on your interaction with us (online, offline, phone, etc.). Customer personal data is an important component of our business. We will not sell, share, or rent your information to any third party in any way other than as disclosed in this statement.

Personal contact information

This includes any information that allows us to personally contact you, such as your name, shipping address, phone number, or email address. In some cases, this may include personal information you provide to others (e.g. if you provide a friend's name and email address for shared shopping cart/product/saved item operations).

We typically collect personal contact information related to various activities, including website registration, email subscriptions, website community features, online purchases, customer service inquiries, and consumer feedback. If you create an account with us, your personal contact information may be stored in your account profile.

Account login information

This refers to any information required for you to establish a unique account with us or for us to provide you with access to your specific account profile. Examples may include your email address, username, and password.

We only collect unique login information for activities that require an account, such as general website registration, email subscriptions, and website community features. Your login information, especially your password, should be kept confidential and not shared with others. To change your login email address or password, please log in to the relevant account settings section of our website.

Demographic information

This includes any information that describes your demographic or psychological characteristics. Examples may include your geographic location (such as postal code, country/region, mobile location), frequently viewed products, and preferred language.

We usually collect demographic information related to various activities, including general website registration, customer service inquiries, and website browsing information. If you create an account with us, you may be allowed to modify certain demographic information stored under your account or in your browser. For demographic information stored under your profile on third-party social networks such as Facebook, Twitter, LinkedIn, Google+, etc., please refer to the separate paragraph on "Social Network Information".

Computer Technology Information

This includes any information about computer systems or other technological devices that you may use to access our website, applications, or online services. We usually collect this information through automated technologies such as cookies and tags. Examples of computer technology information may include a computer's IP address, operating system type, Internet Service Provider (ISP), and web browser type. View more information in cookies and third-party content.

Website usage information

This includes information about how you use and browse our website, applications, and online services, including the links you click on, the pages or content you view, and browsing time, as well as other similar information and statistical data about your interaction with our website or applications (such as visit dates and times, which website you come from, frequently viewed products and website activities, etc.).

These pieces of information are captured using automated tracking technologies such as cookies or Yandex Metrica, and may also be collected through the use of third-party tracking services (such as Google Analytics) that collect aggregated data (such as the number of visits to specific pages or time spent on the website). We can also use these programs, such as Yandex Metrica, to capture information about how users respond to certain emails (such as when the email was opened, where the user was linked from the email, etc.). Please see more information in Cookies and third-party content.

Consumer feedback

This includes information you voluntarily share with us about your experience using our products and services (including our website and applications). Examples may include unsolicited comments and suggestions, or other issues and feedback related to our product. We usually collect this information in the form of product reviews, Q&A, requesting inventory, obtaining quotes, creating cases, submitting technical solutions, Google customer reviews, and providing customer service through email or hotlines.

Social network information

This refers to any information in your personal profile on third-party social networks (such as but not limited to Facebook/Twitter), as well as any information you allow third-party social networks to share with us. Examples include your basic account information (such as name, email address, gender, birthday, current city, profile picture, user ID, friend list, etc.) as well as any other information or activities that you allow the third-party community network to share with third-party application developers. For example, to learn more about how we (or other third-party application developers) obtain your information from third-party social networks, please visit the websites of the relevant social networks. You further acknowledge that for advertising purposes, your personal information is used to match information with social networks.

Payment Information

This includes any information you use for shopping, such as your credit/debit card details (cardholder name, card number, expiration date, etc.), and other payment information if you choose to make payment through credit/debit card/PayPal/wire transfer. This also includes the billing name and address related to your payment method.

Children's personal information

Without the consent of parents or legal guardians, the Financial Secretary knows that no one under the age of eighteen (18) will collect personal information. Individuals under the age of eighteen (18) can only provide personal information with the participation and consent of their parents or legal guardians.

Mobile Information

If you access our website or application through mobile devices such as smartphones, the collected information may also include your phone's unique device ID, brand, type, carrier company, and operating system.

Use of personal information

We use personal information to better understand our customers' interests and needs, complete purchase transactions and fulfill orders, and continuously improve product quality.

We may use your personal information in the following ways:

Account maintenance

We may use your personal information to maintain your account with us, including managing any consumer satisfaction or product optimization programs related to your account. This typically involves using the initially collected personal information to set up your account (examples include personal contact information, payment information, shipping address, account login information, demographic information, etc.) or purchase history.

customer service

We may collect and use your personal information to provide you with customer service, including responding to your inquiries, inventory requests, quotations, technical solution requests, etc. This typically requires the collection and use of certain personal contact information (such as your name, phone number, or email address) as well as information about the reason for your inquiry (such as order status, technical issues, product problems/complaints, etc.). Customer service can be provided through various forms of communication, including email communication, call center support, and real-time online chat.

Product improvement and customization

We may collect and use your information in order to continuously improve our products, tailor products to your needs, and come up with new product ideas. This mainly involves collecting and using demographic information and consumer feedback.

Product and service improvement

We may collect and use your personal information to encourage you to actively participate in our products and services (including our website and applications), thereby increasing overall brand engagement and improving our products/services. This mainly involves collecting, using, and publishing consumer generated content (such as product/order reviews).

We will send you an email inviting you to write a review about our products and services in this transaction. If you choose to join the Google Customer Reviews program, you will also receive an email from Google regarding the program.

Third party social networks

When you interact with third-party social networking features such as "post to Facebook" or "Twitter to Twitter", we may collect and use your personal information. These features may be integrated into our website or application for you to share Benchu group products/news with friends, or for other specified purposes. If you use these features, we may have the ability to obtain certain information about you from your social network profile (see "Social Network Information"). You can learn more about the working principles of these features and the personal profile data we may obtain about you by visiting the websites of relevant third-party social networks.

Website improvement and personalization

We may collect and use your information to improve and personalize your experience on our website and applications. This is typically accomplished through automated tracking technology, which collects and remembers certain account login information, technical information, previous website usage information, and/or IP addresses. For example, we may remember your login email address and password so that you can quickly log in the next time you visit our website. Based on this type of information, we may also show you specific Benchu group content that matches your country/region.

Website sharing function (such as sharing shopping carts/products/saved items with friends)

We may request and use your personal information so that you can use website sharing features, such as our friend sharing feature. These features allow you to easily share certain product information, saved items/shopping carts, or shopping carts with colleagues or friends. These features may also require the collection and use of your friend's personal information (such as name and email address) in order to deliver selected disposable messages or content to the appropriate recipients. In most cases, we do not retain the information provided. In some cases (such as as as part of a recommendation sharing data plan), we may store information for tracking and summarizing recommendation data. For other sharing features related to third-party social network management, such as Facebook's "Share" and Twitter's "Twitter" feature, please refer to the websites of the relevant social networks for more information.

Order fulfillment

We may collect and use your personal information to process and deliver your order, and notify you of the status of your order. This may involve collecting and using certain personal contact information, payment information, account login information, and/or other information related to your purchase (such as ordered products).

Due to payment, transportation, and delivery being done by third parties (banks, online payment companies, or logistics companies), we will share your personal information with them to complete the order. Therefore, you may also receive communication from the third party regarding payment or delivery (whether through email, SMS, or other means of communication).

Other general purposes (such as website security, internal research)

We may collect and use your information for other general business purposes, such as maintaining the daily operation and security of our website and applications, as well as conducting internal records and demographic research. Most of these activities require the collection and use of certain demographic information, technical computer information, website usage information, and consumer feedback.

Disclosing personal information to third parties

We may use or disclose personal information in good faith, and we believe that we have legal authorization to do so, or that doing so is reasonably necessary to protect you, comply with legal procedures or authorities, respond to any claims, or protect the rights, property, or personal safety of Benchu group Wholesale, our members, our employees, or the public.

We may also share your personal information among the following parties:

Our service providers include IT service providers, courier companies, real-time chat service providers, outsourced call centers, and third-party fulfillment contractors;

Our professional consultants, including our accountants, auditors, and lawyers, are used for specific purposes;

Payment system operators and financial institutions;

Government agencies that are necessary or required by law;

Youtube video plugin;

Third party network analysis service providers and social media network service plugins:

Selection and Control

We provide you with options related to your personal information and multiple methods to inform us of your decisions. You can control the personal information that Benchu Group obtains about you. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object to further processing of your personal information at any time.

You have the right to receive your personal information in a structured and standardized format, and to transfer your personal data directly to third parties where technically feasible.

In order to protect the privacy and security of your personal data, we may require you to provide data so that we can confirm your identity and the right to access such information, as well as search and provide you with the personal data we maintain.

You agree to receive promotional emails and messages from Benchu Group. You can also contact us through the contact information below to refuse this service or clear your data.

Cookie

Accessing Benchu group does not require accepting cookies. However, we would like to remind you that not accepting cookies may limit certain features of our website. If you wish, you can reset your browser at any time to refuse cookies.

What is a cookie

Cookies are small data files stored on your data carrier that record certain settings and data for exchange with our system through your browser.

Generally speaking, there are two different types of cookies:

*The so-called session cookie will be deleted once you close your browser

*Temporary/permanent cookies are stored on your data carrier for a longer period of time or without any restrictions.

What cookies does Benchu Group use

Session cookies are used by us and will be automatically deleted from your hard drive at the end of the browser session. For example, session cookies are required to provide you with shopping cart functionality on multiple pages.

In addition, we also use cookies retained on your hard drive. In subsequent visits, the system will automatically recognize your previous visits to the Benchu group and let us know which inputs and settings you prefer. These temporary or even permanent cookies (with a lifespan of 1 to 2 years) are stored on your hard drive and automatically deleted after a predetermined period of time.

What information is stored in cookies

In the cookies used by Benchu Group, only anonymous data is stored. Your name, IP address, and other personal information that may be used to directly track you will not be placed in cookies. Based on cookie technology, we only receive anonymous information, such as which items in our shopping cart have been accessed and which products have been viewed.

Why Benchu Group uses cookies

These pieces of information will never be used to identify your personal identity, but will only help us identify and remember your interests so that we can customize content and enhance the personalization of your online shopping experience. For example, after initial setup and login, these cookies allow you to return to our website again without having to log in every time.

With this technology, we can identify your interests, showcase specific products/services, and make our website more user-friendly, efficient, and secure. The content will be based on information obtained from connection to clickstream analysis (for example, it is based on the fact that only fiber optic cables have been viewed in the past few days). Our goal is to make your shopping experience as comfortable as possible.

How to prevent the storage of cookies

In your browser, you can adjust the settings to allow the storage of cookies only with your consent, thereby preventing further storage of cookies in the future.

Protect your personal information

security

The security of your personal information is very important for Mercedes Benz Group. We use physical, electronic, and management protection measures aimed at protecting your personal data from loss, abuse, and unauthorized access, disclosure, alteration, and destruction.

In addition, Benchu Group uses standard security protocols and mechanisms to exchange sensitive data such as credit card details for transmission. When you enter sensitive personal data (such as your credit card number) on our website, we use Secure Socket Layer (SSL) technology to encrypt it.

If your personal information is obtained by unauthorized persons or is reasonably believed to have been obtained, and applicable laws require notification, Benchu Group will notify you via email or mail. Benchu Group will promptly notify you based on the reasonable needs of law enforcement and/or Benchu Group to determine the scope of the violation and investigate and restore the integrity of the data system.

The Internet is not a completely secure environment, and we cannot guarantee that your personal data is completely secure. Therefore, we strongly recommend that you use secure methods and complex passwords to help us protect the security of your account. We strongly recommend that you do not share your password with others and do not reuse the password you used on other websites or applications on our services, as doing so increases your likelihood of being subjected to credential stuffing attacks or other malicious network activities. If you believe that the security of your account or personal data has been compromised, please contact us immediately using the contact information we provide.

Retain and delete

As long as your account is active, Benchu Group will retain your personal information; Provide you with products or services as needed; According to the needs stated in this policy or at the time of collection; Comply with our legal obligations when necessary (such as fulfilling opt out obligations), resolve disputes, and enforce our agreements; Or within the scope permitted by law.

At the end of the retention period, the Financial Secretary will take reasonable measures to destroy the information or ensure that the information is no longer identified based on specific circumstances.

Changes to this statement

Benchu Group should regularly review the adequacy of this privacy policy. We reserve the right to modify and change our privacy policy at any time.

According to your legal rights, you agree to be bound by the current policies and terms updated from time to time on our website. Any changes to this policy will be published on the platform. By continuing to use our platform and/or services after the policy revision, you agree to be bound by the revised policy terms.